Order Status

Has my order shipped?

Contact us via email at update@SupplyCloseOuts.com and we will provide tracking upon request.

How do I track my order?

Contact us via email at update@SupplyCloseOuts.com and we will provide tracking upon request.

When will my backorder arrive?

Items marked as "Back Order" or "On Order" is not currently in stock at any of the warehouse locations. We have ordered the product from the supplier, but have not received a date yet as to when, or if, we will receive this product. We will update you periodically on the status of your order via email.  If the supplier is unable to fulfill an order, your order will in turn be cancelled. While we regret cancelling any orders due to a shortage of inventory, sometimes these circumstances are beyond our control. Therefore, any items you require in a timely manner, we recommend not be purchased if on Back Order or On Order status.

How do I cancel my order/item?

SupplyCloseOuts.com strives to process your order as quickly as possible.  In our effort to prevent delays, the period of time available to cancel an order is short.  You may elect to cancel your entire order or a portion of your order as long as the order has not entered the shipping process.  An item that is in the shipping process cannot be cancelled because it is being picked from the shelves, packaged, and stacked on the loading dock.  Please contact us by email quickly if your order needs to be cancelled.

Questions about Order Status

Most orders go through these 4 phases: Processing - - Sent to Warehouse - - In the Shipping Process - - Shipped.

Processing 
Once you order, we carefully check to make sure you're the person using your credit card and to make sure the ship-to address is on file with your credit card company. You can cancel your order within the first 15 minutes of processing.

Sent to Warehouse 
We have verified your payment and your order/item has been sent to our warehouse to be fulfilled.

In the Shipping Process 
An item cannot be cancelled because it is being picked from the shelves, packaged, and stacked on the loading dock.

Shipped 
The item is with the carrier and tracking should be available.

PayPal Pending 
Within 3 hours, you must either complete your PayPal checkout procedure or switch to some other method of payment (Example: Visa or Mastercard) or your order will be automatically cancelled. Please see our Help page explaining the PayPal process.

On Order
We are making every effort to ship your product to you as soon as possible. Unless your item is on pre-order, our supplier has not given us an expected arrival date. We'll send you e-mails updating you on the status of your order. You may cancel any item that is not in stock up to the day the product ships by clicking on 'Cancel Item' from within your order summary.

Cancellation Requested
A request has been made to cancel this item. Sometimes items enter the shipping process before we can cancel them. We'll e-mail you within 1 business days (holidays and weekends excluded) to let you know if we can honor your request.

Cancelled
Your order for this item has been cancelled.

RMA Issued
A Return Merchandise Authorization (RMA) number has been issued for this item. We are waiting for the item to be received by our warehouse.

RMA Received
The returned product has been received by our warehouse, and your refund or replacement order will soon be processed. Your refund information can be viewed by clicking on the "Detailed Billing Summary" link. If you requested a replacement, you will receive an email with the new order number when it is created.

Returns

All returns require a valid Return Merchandise Authorization (RMA) number.

If your return qualified for a pre-paid shipping label, you will receive a separate email providing this information. Simply click the link, print the label, place it on the outside of your return, and drop it off at the carrier’s location. This link will only be active for 10 days, so please print it off as soon as possible.

If your return did not qualify for a pre-paid shipping label, please follow the steps below so we can process your return:

• Send your return with any ground service that has tracking information so we can verify the delivery of your return to our warehouse. Please hold on to your tracking information until the return process is complete.
• Write the RMA# on the outside of the shipping package or on the packing slip. Please do not write on the manufacturer's box.

I received the wrong product

If you received the wrong product, you can request an RMA and we will ship you the correct item. 

Upon receipt of the incorrect item, your RMA will be processed and a new order will be generated at no additional cost to you.

Please note that SupplyCloseOuts.com does not cross-ship any items, even if you received the wrong product.

If you need the replacement sooner than the RMA process allows, we recommend requesting the RMA for a refund instead of a replacement order, and placing a new order for the item. In this situation, you will be charged for the second order, but refunded for the first order once we process your RMA.

SupplyCloseOuts.com Marketplace Returns Process

Unless otherwise stated on the listing or in the information provided below, you can return items within 30 days of the ship date. To return an item to SupplyCloseOuts.com, you only need the following:

1. A valid SupplyCloseouts.com issued return merchandise authorization (RMA)
2. The original manufacturer’s box with the UPC still intact
3. All accessories, manuals, and materials provided with the original item

Shipping / Delivery

An item is missing from my shipment

First, check the tracking information on your order and make sure that you've received a box for each tracking number. If you have all the boxes, but still can't find the item, search through the packing material in the boxes to see if they are really empty. If you still can't find the item, contact Customer Support.

My product is missing parts

Because of the vast inventory we carry, we do not have any additional product information other than what is available in our product descriptions shown on our website. And since each Manufacturer packages each product, we do not have extra parts available to ship.

You can either contact the manufacturer for the part that was not included or was damaged, or you can return the product to us for a credit or for a replacement shipment.

In most cases, we ask that you contact the manufacturer directly because they ask for serial numbers, box UPC codes, and registration information, all of which are now in your possession.

Please also feel free to contact the manufacturer for product information not displayed on our web site, such as technical specifications or compatibility with other products.

If you would like to return a product, please read our return policy.

Pricing and Billing

What are my payment choices?

Credit Cards & Paypal - We accept Visa, MasterCard, American Express, Discover and government credit cards.

Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

When will my credit appear on my account?

The time it takes for your credit to appear on your account varies depending on your credit type. On average it takes about 20 days for a credit to show up on your statement.